GENERAL INFORMATION
Crimson Cash Home < SpacerCrimson Cash Home
Dept Dining & Copy Cards < SpacerDept Dining & Copy Cards
Tell Me About Crimson Cash < SpacerTell Me About Crimson Cash
FAQ < SpacerFAQ
News < SpacerNews
Web Privacy Statement < SpacerWeb Privacy Statement
YOUR ACCOUNT
Add Value < SpacerAdd Value
Account Activity < SpacerAccount Activity
Pin Change < SpacerPin Change
Lost/Stolen Card < SpacerLost/Stolen Card
Account Closure Form < SpacerAccount Closure Form
LOCATIONS
Off Campus Merchants < SpacerOff Campus Merchants
Dining On Campus < SpacerDining On Campus
Vending < SpacerVending
Value Transfer Stations < SpacerValue Transfer Stations
Copy < SpacerCopy
Laundry < SpacerLaundry
Other < SpacerOther
 

FAQ
Frequently Asked Questions
What can we tell you about your card?

SpacerQ: Can the Crimson Cash staff look up my 16 digit number for me or my parents if we call or send an email?
SpacerQ: Why is there a pending transaction in my online banking, but my Crimson Cash hasn't been credited yet?
SpacerQ: Why does it say my address doesn't match?
SpacerQ: Why does it say Crimson Cash PIN enabled functions not currently working?
SpacerQ: On my Account Activity, what does the information to the right of a location name mean?
SpacerQ: Why can't I use the PIN feature to access my account?
SpacerQ: Can I add value to a Special Borrower Card?
SpacerQ: When I look at my Account Activity, what does the Z mean in front of the names of copiers, vending machines, laundry rooms, etc?



Q: Can the Crimson Cash staff look up my 16 digit number for me or my parents if we call or send an email?
A: No, sorry, for cardholders' security, we can't. Anyone who wants to add value to a Crimson Cash account must know the 16 digit CC number on the back of the Harvard ID card.
(Back to top)

Q: Why is there a pending transaction in my online banking, but my Crimson Cash hasn't been credited yet?
A: Internet banking transactions are considered pending for 2-3 days, after which they will either settle (becoming a real transaction), or they will vanish (if they don't settle). Crimson Cash recommends that customers do not repeatedly re-attempt transactions (if they don't go thru right away) since they may tie up available funds in bank debit or credit accounts for several days until the pending status disappears.
(Back to top)

Q: Why does it say my address doesn't match?
A: Try using your "other" (or permanent) address from either "back home" or, if you moved, your prior address. Most banks outsource the address verification, so even tho your address may be current at your bank, the snapshot that they provided for verification might be weeks old.
(Back to top)

Q: Why does it say Crimson Cash PIN enabled functions not currently working?
A: Your VPN tunnel is causing the problem. Simply disconnect from VPN, and retry.
(Back to top)

Q: On my Account Activity, what does the information to the right of a location name mean?
A: For vending, copy and laundry rooms, the additional information means the brand of machine, type of snack, floor #, etc.
(Back to top)

Q: Why can't I use the PIN feature to access my account?
A: Card numbers that start with 032- or 033- or 0180 are special cards, and not part of the Harvard ID database consisting of Faculty, Staff, Students, and Tenants. If you would like a statement, please visit our office, and bring your card.
(Back to top)

Q: Can I add value to a Special Borrower Card?
A: Yes you may. There's no need to have a separate Crimson Cash card. In fact, it's discouraged since your Special Borrower card is tied to your identity (and easily replaced), whereas a Crimson Cash card is anonymous (like a $ bill found on the street).
(Back to top)

Q: When I look at my Account Activity, what does the Z mean in front of the names of copiers, vending machines, laundry rooms, etc?
A: ZCOK, ZALL, ZMAC and so forth are codes that Crimson Cash uses for vendor names, and client disbursements. Click on the NEED HELP bottom right icon to clarify any charge on your account that you don't recognize.
(Back to top)

Harvard Home | Crimson Cash Office | --U.S. Patent No. 6,963,857
Personalize
Request Money
Let us send an email to a friend or relative for you!
Low Balance Warning
We'll email you + 3 philanthropists when your balance is low.
Crimson Cash Office
Harvard Crimson Cash
Campus Service Center
Room 807, Holyoke Center
1350 Massachusetts Ave
Cambridge, MA 02138
617-496-6600
Hours: M-F 9-4







SeparatorHelp Me
JSA Technologies, Inc