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FAQ
Frequently Asked Questions
 Q: How may I use my PointCard?
Q: How do I care for my PointCard?
Q: Why should I report a lost/stolen PointCard?
Q: How do I replace a damaged/lost/stolen card?
Q: Why dine with us?
Q: How do I select a meal plan?
Q: How do I purchase a meal plan?
Q: What are meal counts?
Q: What are Food Dollars?
Q: May I use my meal plan for guests?
Q: Where can I use my meal?
Q: How will the cashier know what plan I'm on?
Q: What if my schedule conflicts with the dining schedule occasionally?
Q: How do I access my privileges?
Q: How do I cancel my meal plan?
Q: How do I change my meal plan?
Q: Where do I purchase PointCASH?
Q: Where Can I Use PointCASH?
Q: How much PointCASH Do I Have?
Q: How do I set up a PointCASH Account?
Q: How may I use my PointCard?
A: You may use it to access numerous services on campus
such as these:
Cardio and Strength Center memberships
Check cashing at the Information Center
Health Services
Library checkout
Meal plan and Food Dollars
PointCASH
Text Rental
U Pass bus privileges
U. S. Bank checking account and ATM
UWSP sports events
UWSP Centertainment events
UWSP Music and Performing Arts events
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Q: How do I care for my PointCard?
A: Your card will last longer and stay in better condition if you take care of it. If your PointCard is damaged through misuse or negligence, you will be responsible for paying the replacement fee. Here are some
helpful hints:
Do not bend or crease your card. Doing so may interfere with the card's magnetic stripe and result in a non-working card.
Do not expose your card to extreme heat, allow it to go through the washing machine, or expose it to other elements that may damage your card.
Do not store your ID card directly next to another card that has a magnetic stripe. This may cause one or both of the cards to lose their magnetic encoding (the PointCard Office will re-encode demagnetized PointCards at no charge).
If you have problems using your PointCard, please call 715-346-2012 or visit the PointCard Office, DUC Rm 206 (on the concourse)
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Q: Why should I report a lost/stolen PointCard?
A: If your card is lost or stolen, you should report it
immediately by clicking the Lost/Stolen link at
http://www.uwsp.edu/pointcard to deactivate your card.
By reporting your lost/stolen card within two days, you will limit your PointCASH losses to $50. If you have activated the U.S. Bank ATM privilege, you should also contact the bank immediately at 715-343-2210 during regular business hours or 1-800-USBANKS after hours to deactivate your card.
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Q: How do I replace a damaged/lost/stolen card?
A: The replacement fee for a lost or stolen card is $10.
Take your driver's license, passport, state ID card or
military ID to the PointCard Office to have your picture taken and a new card processed.
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Q: Why dine with us?
A: The life of a student can be a little hectic, so the last thing you want to worry about is cooking. In order to assist resident students in their time management, as well as provide them with a complete array of dining choices, all residents of University Residence Halls (except South Hall) are required to participate in the Resident Dining program. Our residence halls do not provide adequate cooking facilities for individual and regular food preparation, so UWSP’s Dining Services caters to your desires for convenience and flexibility, providing a variety of food choices and meal plans. Our programs are designed to meet the varied dining needs of our students. The Dining Service Staff work closely with UWSP students and staff to provide a variety of nutritious menu options, personalized service and pleasant dining experiences. See the University Dining Services website for more information about dining services at UWSP.
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Q: How do I select a meal plan?
A: Consider your class schedule, whether you will be on campus most weekends, the number of meals you normally eat each week and how much variety you want access to. DeBot Dining offers all you care-to-eat and a large variety of foods. The DeBot C-Store grill has fast food that you can purchase by the entrée. The DUC Food Court has a variety of dining options, as well as the Homegown Café.
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Q: How do I purchase a meal plan?
A: If you live in a residence hall other than South Residence
Hall, you will sign up for your meal plan when you
complete your housing contract. South Residence Hall
and off-campus students may purchase a meal plan
through the PointCard Office anytime before or after the
semester begins with cash, check or by billing their
student account.
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Q: What are meal counts?
A: Meal Counts/Meal Plans – are the total number of meals available for your use per semester.
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Q: What are Food Dollars?
A: Whichever plan you signed up for, you will have a certain number of Food Dollars added to your PointCard. Each Food Dollar is equal to one U.S. dollar. You are charged for each item you purchase, and the cost is deducted from your card balance. Food Dollars may only be used for purchases made at DeBot Dining, the DeBot C-Store and Grill, the Food For Thought Cafe, the Homegrown Café and Food Court in the DUC, and the Basement Brewhaus for non-alcoholic food items. Food Dollars offer both convenience and safety in not having to carry cash to make quick meal purchases. Food Dollars are not taxable. Balances remaining at the end of each semester expire on the last day of finals.
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Q: May I use my meal plan for guests?
A: As a resident diner, you may use your meals to treat accompanying guests at the DeBot Dining Center and the DUC Food Court. You are limited to two guest meals per period. All guest meals will be deducted from your current balance.
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Q: Where can I use my meal?
A: Your meals can be used at DeBot Dining or at the DeBot C-Store Grill and the DUC Food Court during the specified meal period for the Pointer Special.
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Q: How will the cashier know what plan I'm on?
A: Please tell the cashier to use your meal, Food Dollars, off-campus meal plan, PointCASH or cash. Also, tell the cashier if you have any guests. The cashier can also do an inquiry on your card if asked.
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Q: What if my schedule conflicts with the dining schedule occasionally?
A: If your schedule occasionally makes it difficult to eat at the DeBot Dining Center, the DeBot C-Store, or the DUC Food Court, you may want to schedule a sack lunch. Sack lunches should be scheduled at least 72 hours in advance at http://pointcard.uwsp.edu.
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Q: How do I access my privileges?
A: Each student is provided with a PointCard (student ID card). This card provides access to purchased privileges such as meal plans, Food Dollars, and PointCASH. You must present your card to the cashier to access your accounts.
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Q: How do I cancel my meal plan?
A: A. Residence Hall students that leave the university during the semester will have their meal plan cancelled by Residential Living. For specifics see the Residential Living Handbook.
B. South Hall/Off Campus students may cancel their meal plan up through week eight of the semester. Unused meals will expire at the end of the semester.
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Q: How do I change my meal plan?
A: Look for notices at DeBot, in the Residence Halls and on Student Message of the Day for specific details on how you can change your meal plan.
Changes to your Meal Plan for the FALL Semester may be made as follows:
Through Friday, August 28, 2009 at 3:00 PM. Free of charge.
September 7th – September 18th, 2009. Some charges or credits to the student account may be necessary, depending upon the requested change and amount of previous usage. Changes for the Fall semester may not be made after September 18th, 2009.
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Q: Where do I purchase PointCASH?
A: PointCASH may be purchased at several locations:
Online: VISA, MasterCard or bill to your student account.
PointCard Office: Cash and checks.
Cash to Card Kiosks, DUC & DeBot: Cash ($5, $10, and $20 bills)
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Q: Where Can I Use PointCASH?
A: Many locations accept PointCASH. To see an up-to-date list of the locations, go to the PointCard office website at http://www.uwsp.edu/pointcard.
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Q: How much PointCASH Do I Have?
A: You can check your PointCASH balance several ways:
Online at www.uwsp.edu/pointcard.
Watch the cash register display for your balance when you make a purchase.
Ask a cashier at any location that accepts PointCASH for your balance.
Stop at the Cash to Card Kiosk in the DUC or in DeBot.
Request a statement of your account activity at the PointCard Office.
Please contact the PointCard Office if you have any questions regarding your PointCASH account.
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Q: How do I set up a PointCASH Account?
A: Every registered student, faculty, and staff member has a PointCASH account set up for them. When you make a deposit or use your PointCASH account, you agree to the terms and conditions of the program.
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